Store information
Shipping & delivery
Each parcel is packed by hand and sent by tracked courier to serviceable PIN codes in India. This page separates the time Maa needs to prepare a piece from the courier’s delivery time.
Last updated: 4 September 2026
Where we deliver
We currently ship within India to PIN codes served by our courier partners. Availability of cash on delivery and a particular courier may vary by PIN code. We do not currently offer international checkout.
Dispatch time
- Ready-to-ship pieces: usually dispatched within 2–4 working days after order confirmation.
- Made-to-order pieces: usually dispatched within 7–14 working days, or the longer lead time shown on that product page.
- Custom pieces: dispatched according to the timeline agreed with you before work begins.
Working days exclude Sundays and public holidays. If one order contains pieces with different lead times, we normally dispatch them together when the last piece is ready unless we agree otherwise.
Delivery estimate and tracking
After dispatch, delivery usually takes another 3–7 working days, depending on the destination, courier conditions and local serviceability. Dates shown on the site are good-faith estimates, not guarantees. We will send tracking details when the courier makes them available, and you can also use Track your order.
Shipping charges
Standard shipping is free when the discounted merchandise subtotal is ₹999 or more. Below that amount, standard shipping is ₹99. The exact charge is shown in your bag and checkout before you place the order.
Any exceptional charge for a separately agreed custom delivery will be disclosed and agreed before payment.
Address changes and delivery attempts
Check the recipient’s name, phone, full address and PIN code carefully. Ask us to correct an address as soon as possible; we can change it only before the parcel is booked or handed to the courier.
Please keep the recipient reachable for courier calls. If a parcel returns because the address was incorrect, the recipient repeatedly could not be reached, or delivery was refused without a product issue, we may ask for the actual re-shipping cost before sending it again.
Delays, loss and damaged parcels
Festivals, weather, transport disruption, remote-area service or other events outside reasonable control can cause delays. We will help trace a parcel and keep you informed. If we cannot deliver within a reasonable revised time, you may ask us to cancel the undelivered order for a refund.
If tracking says delivered but the parcel is missing, or the parcel arrives visibly damaged, contact us promptly with the order number and available photos. See Returns & refunds for the remedy process.