Store information
Business information & grievance redressal
A clear place to identify the seller, reach customer care and escalate an unresolved order, product, payment, delivery or privacy concern.
Last updated: 4 September 2026
Seller and customer-care details
- Legal / proprietor name
- Gifts By Mosami
- Trading name
- Gifts By Mosami
- Website
- www.giftsbymosami.in
- Customer-care email
- hello@giftsbymosami.example
- Customer-care phone
- +91 00000 00000
Grievance officer
- Name / designation
- Owner, Gifts By Mosami
- hello@giftsbymosami.example
- Phone
- +91 00000 00000
- Support hours
- 10am–8pm IST
The grievance officer handles unresolved consumer complaints and privacy concerns. Customer-care questions can still be sent through the normal contact page.
How the complaint process works
- Email or message us with your name, order number (if any), contact details, what happened and the resolution you are seeking. Add photographs or payment references only where relevant.
- We will acknowledge a formal grievance within 48 hours and may ask for information needed to investigate it.
- We aim to resolve it fairly as soon as possible and no later than one month after receipt, unless a law requires a shorter period.
- If you disagree with the response, reply to the grievance officer with the earlier message and explain what remains unresolved.
Do not send full card numbers, UPI PINs, passwords or one-time passwords. We will never ask for them.
External consumer support
If we cannot resolve a consumer issue, you may contact India’s National Consumer Helpline online or call 1915. This information is provided for convenience and does not limit your right to approach an appropriate Consumer Commission or other lawful authority.
Raise a grievance
Use the email below with the subject “Grievance”. For an order issue, include the order number but not sensitive payment credentials.