Cancellation policy

You may cancel a ready-to-ship item for a full refund any time before it is packed and handed to the courier. Once dispatched, it cannot normally be recalled as a cancellation; if there is a product or delivery problem, the Returns & refunds policy applies.

You may cancel within 24 hours of placing the order, provided Maa has not started making the piece. After work begins, we normally cannot accept a preference-based cancellation because time and materials have already been committed specifically to your order.

Unless your written quote says otherwise, the 50% advance is fully refundable until Maa begins work. Once work begins, that advance is not normally refundable for a change of mind. If we cannot complete the agreed piece or another remedy is required by law, we will refund the appropriate amount.

Open Track your order, enter your order number and the last four digits of the order phone number, then use “Request cancellation” while it is available. You can also email or WhatsApp us with the order number.

A request is not final until we confirm that production or dispatch has not passed the applicable cutoff. We will acknowledge it promptly.

We may cancel an order if the product is unavailable, a clear pricing or inventory error occurred, the address is not serviceable, payment cannot be verified, the request is unlawful or unsafe, or an event outside reasonable control prevents fulfilment. If we cancel, we will explain why and refund every amount paid for the cancelled item.

Eligible online-payment refunds are initiated to the original method within 5–7 working days. For cash-on-delivery orders, no refund is due unless money has already been collected; where it has, we will arrange a UPI or bank refund.