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Store policies
Everything about buying from Gifts By Mosami, split into short pages so you can find the answer you need. These policies do not limit any rights you have under applicable consumer law.
Privacy policyWhat we collect, why we need it, who helps us process it, and your choices.Terms & conditionsThe terms that apply when you browse, order, pay for, or request a handmade piece.Shipping & deliveryService area, dispatch times, delivery estimates, charges, tracking and delays.Returns & refundsWhen a replacement or refund is available and how to report a problem.CancellationsCancellation windows for ready, made-to-order and custom pieces.Business & grievanceBusiness identity, customer-care contacts and our complaint process.
Still unsure? Visit the FAQ or contact us. We reply ourselves, usually the same day between 10am and 8pm IST.